FAQ's - Frequently Asked Questions

Can I create and send my emails myself?

Yes, you can use or 'Hands On Plan' and create and send each campaign yourself and this is the cheapest option. If you do not have time nor inclination to do it yourself, then you can use our 'Hands Off Plan', where we do it all for you.

Do you have templates that I can use?

Yes we have many templates available that you can use as is or adapt to your own style.

Where are my contacts details held?

They are held on our server and are readily available for you to export out in to your own computer, if desired.

What happens to those people who unsubscribe?

The TrioMail system handles them automatically and removes them from the delivery lists.

What if people wish to change their email address or other details?

There is a Preferences Centre available for them to do that themselves and each email can easily (and should) include a link to that facility

What is the monthly cost consist of?

There is a standard service charge which enables us to keep the system going and up-to-date and also a small delivery charge for each subscriber. This is only a few cents and is far more cosrt effective than 'snail' or any other mail. The fact that you can track what happens to your email campaigns make this really worthwhile.

Who can I send email marketing to?

The laws in NZ and most other countries are quite strict about this. Email marketing is permission-based and you need to have approval of your subscribers to send to them and you need to give them easy ways to unsubscribe. The latter is easily done using TrioMail. The best way is to build your list(s) is steadily through existing contact means and promote your online newsletters as something of value that they will be keen to subscribe to.

How do I get email addresses?

Emailf marketing succeeds best through relevance. Your customers, prospects, associates and others who have an interest in or a need for your business are the ones to target. Give them valuable information and buiold your name as an 'expert' in your field. There is a weralth of information available to you when you become a TrioMail customer. See the titles of articles on the Resources page